FaceTime is a cool feature on the iPhone/ iPad that allows you to connect with your friends and family via video calls in perfect clarity. However, it sometimes can because a cause of annoyance. In fact, there are several factors that can prevent the FaceTime app from working properly. These include connection issues, software conflicts, and more. So in this article, we will provide you some tips to troubleshoot and fix the FaceTime not working issue on your iPhone/iPad

Restart Your iPhone/iPad

Restarting a device does troubleshoot some of its problems. Maybe it will work with the FaceTime issue as well. So why don’t give this fix a try? It is highly recommended that you close all your apps before restarting your iPhone/iPad in order to avoid losing any unsaved progress.

If your device is unresponsive and you can’t restart it manually, you can try the hard restart method. Check out this guide by Apple for more details.

Test Your Network Connection

The unstable connection is one of the main reasons that your FaceTime stops working. You can try to connect to other Wi-Fi or switch to 4G/LTE and 5G to see if it works.

Check If FaceTime Server is Down

Apple servers may encounter technical issues sometimes. This leads to different problems, including FaceTime not working. Unfortunately, there is nothing you can do in this case. Just wait for Apple to fix its own servers. You can check the current status of Apple services on the Apple System Status website. This page also alerts you of scheduled FaceTime downtime.

Make Sure That FaceTime Is Available in Your Country

Like some of other Apple’s services, FaceTime is not completely available worldwide. It’s also not available for certain cellphones carriers. You can take a look at Apple’s carrier support page to see if FaceTime is working in your country with your cell carrier.

Once again, there’s not much you can do if FaceTime is not available in your country. You can try using a VPN to bypass this restriction, but it negatively affects your calls’ quality.

Change Your Date and Time Settings

Apple recommends that you set the date and time automatically if FaceTime keeps failing to connect on your iPhone or iPad. On your iPhone or iPad, go to Settings > General > Date & Time and make sure Set Automatically is turned on.

Updates Your iPhone/iPad

Some versions of iOS may have certain issues that could prevent you from using FaceTime properly. These issues normally happen on a public or developer beta version. But Apple usually releases a hotfix within a newer update. In addition, Some users also reported that they can’t reach their friends who are using an old version of iOS via Facetime. Therefore, you should keep your device’s operating system up to date.

The newest version of iOS is iOS 14.2 and it doesn’t seem to have any problems with FaceTime. You can update your iPhone/iPad by going to Settings > General > Software Update.

Disable FaceTime Content Restrictions

If you don’t find the FaceTime application anywhere on your iPhone or iPad, there is a chance that you have turned on restrictions for some apps. This is a common method to keep young kids from accessing certain features on a device.

To remove these restrictions, go to Settings > Screen Time > Content & Privacy Restrictions. Switch into the Allowed Apps tab and ensure that the FaceTime and Camera are both turned on. You may be asked to enter your Screen Time passcode in order to make changes here.

These are our tips to fix the FaceTime not working issue on the iPhone/iPad. We hope that this post will help you solve your problem. If you have any questions, please let us know in the comments!

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