Cannot Connect to App Store on iPhone or iPad

If you’re looking for a way to deal with the “Cannot Connect to App Store” error message or an issue where the App Store appears as a blank screen, you’re in the right place. This bug not only prevents all of your App Store download activities but it also stops the automatic Apps updates on your device. So, here are our best tips on how to fix the App Store connect issues.

Retry Connecting

How to fix App Store connect issues

Normally, when you encounter this “Cannot Connect to App Store” message you will also see a “Retry” option right below it. So, the first thing you should do now is to tap on the Retry button and see if it can reconnect your device to the App Store. Also, we suggest trying this method a few times, as there might be a delay in connection or a connectivity issue that causes the App Store to stop working.

Confirm Active Internet Connection

Connecting to the App Store requires a stable internet connection. Therefore, make sure that your iPhone or iPad is connected to the internet. Besides, you can try restarting your Wi-Fi router or restart your network setting to fix any internet connection issues. Additionally, sometimes simply force quitting and relaunching the App Store can also do the trick.

Make Sure Date & Time are Correct

An incorrect date or time can lead to all sorts of strange errors including problems like with the App Store. This usually happens if the device is out of battery and is off for a while or if someone accidentally changed the time.

Go to Settings > General > Date & Time and make sure the date and time are set correctly.

Restart your iPad or iPhone

Rebooting or force-restarting your iPhone or iPad is a handy solution when your device has software or connectivity problems. To do this:

  1. Press and hold the power button on your device for a few seconds.
  2. Wait until you see Slide to Power Off on the screen.
  3. Swipe it to turn off your iPhone or iPad.
  4. Press and hold the power button again and wait for your device to turn on.

Make Sure App Store is Online

The fact is the App Store servers can go down sometimes. Well, this does not happen often, but when it does, it will disconnect you from the App Store. You can check to see if Apple’s services are online here. If the App Store is unavailable, just wait a little bit for Apple to fix it, then go to the App Store again.

Update to the Latest iOS / iPadOS Version

Most of the time, updating to the latest iOS/iPadOS version can fix any issue with the App Store. To do this:

  • Go to Settings
  • Tap on General
  • Choose Software Update to see if a new update is available for your device.

Note: Don’t forget to backup your iPhone or iPad before initiating any software update.

Did the above troubleshooting steps fix the problem? Or, do you know any other solutions? Feel free to share your tips with us in the comments below!

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