Skype not working? Here is the fix

Skype is insanely popular out there, allowing users to make voice calls and voice chat on their computers, smartphones, and tablets. Microsoft-owned software product is widely used among consumers and small business. The Redmond company has been working hard to improve Skype for years and make sure Skype is available in nearly everywhere.

However, there are exceptions to everything and Skype has its own issues that may pull you off. If you are a frequent user of Skype, you sometimes experience some annoying issues like audio not working or login issues.

In this article, we have a couple of solutions that help you fix Skype not working issue. Before trying to do anything, make sure you are now running the latest version of Skype on your computer or smartphone.

How to fix Skype not working issue

  1. Reset your password

A lot of users have reported that they cannot log in to Skype on both computers and phones. If you happen to sit in the group, the best shot is to reset your password and sign in again to see if the problem is fixed.

To reset your Skype password, enter the email address that is linked with your Skype account and then follow the instructions to get your new password. Once you are done, sign back in using your new password.

  1. Make sure you are still connected to the Internet

If you have problems signing into your Skype account or you cannot send or receive messages, make sure you now have a network connection. If you are still connected, but the problem persists, try disconnecting and re-connect to a network. After that, log out of Skype and log back in,

  1. Check your audio settings and permissions

Skype serves as a great tool for making video and audio calls, but things can sometimes go wrong. We have heard a lot of complaints from Skype users that they cannot hear the other person when in Skype. If you have been hit by the issue, make sure  Skype has access to your speakers and microphone.

If you are now using Skype on your computer, click on Tools, then select Options and then hit Audio Settings. Once you are in, head to the Volume area under Microphone and follow the instructions to check if your speakers are working perfectly.

If you are using Skype on an iPhone, launch the Settings app from your home screen, then tap on Skype and turn on the switch for Microphone. On Android devices, open Settings > Application Manager > Skype > Permissions and turn on the switch for Microphone.

  1. Un-install Skype and re-install it

If the problem still persists, remove Skype from your computer and re-install it. On a computer running Windows 10, right-click on Windows button and then select Settings. After that, select Apps, locate Skype and un-install it. Once you are done, visit Skype webpage and install it.

Also read: iPhone X annoyances: How to fix them

Got any questions? Let us know in the comments below.

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7 thoughts on “Skype not working? Here is the fix”

  1. Hi thanks for sharing a informative information about the Skype doesn’t work properly. Because last time my Skype audio and video calls do not work properly. Thanks for sharing i keep it your blog to techie information.

  2. I am not very computer-literate, but have used Skype often before to contact my family in N.Z. However at the weekend I couldn’t hear my son and also the picture was breaking up. He could see us but not hear us. Can you help?

    • Hello Anne,

      It’s possibly a problem with their internet connection’s upload speed. The problem might be resolved if your son initiates the call. And ask him to be on a WiFi connection rather than a mobile one, if that’s possible. If he’s able to see and hear you fine and you’re not, then your connection is okay and his isn’t. This is what we’ve typically seen.

      Alternatively, there could be a problem with your audio output. The audio output might be set wrong.

      Hope this helps.

  3. check in your skype settings your microphone volume. after the update mine was suddenly set to zero
    when I made phonecalls nobody could hear me, now it works fine again as before

    • Pleas try to remove Skype from your computer and re-install it. To do this, right-click on the Windows button and then select Settings. After that, select Apps, locate Skype and uninstall it. Once you are done, go to Skype’s website and reinstall it. Please let me know if that works for you or not


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