How to Fix “Apple ID Has Not Been Used in the iTunes Store” Issue

There is a fairly common issue users are reporting after creating a new Apple ID. The issue will stop you from using iTunes, App Store, as well as several other apps. The alert you see in the image above may be something you’re all too familiar with. If so, you’ve come to the right place

If you’re trying to access the App Store, you will see the message “ This Apple ID has bot been used with the App Store.” Or, if trying to access the iTunes Store, it will say “This Apple ID has not been used with the iTunes store.” You should be aware at this point, that you may need to accept the agreements for both the App Store and the iTunes Store in order to access both properly. To do this, click Review, then accept the terms and services that should now pop up. If this doesn’t work for you, don’t worry. Check out the steps below to fix the Apple ID has not been used with the iTunes Store issue.

Fix 1 – Check your internet connection

Terms and conditions

This is a common yet super simple fix for the Apple ID that has not been used in the iTunes store issue. After selecting Review, you should be taken to the Terms and Conditions page. If you’re not, and all you see is a blank screen, check your internet connection. You can fix this by moving somewhere to get cellular or WiFi reception, or you can try waiting for the screen to load in properly, as sometimes the Terms and Conditions can take a few minutes to load. You’ll know when it’s worked when you see the image above.

Try disabling firewalls and adblockers during this process, as sometimes they can stop it from working properly.

Fix 2 – Manually Review Your Account Settings

Review Your Account Settings

A potential reason for your Apple ID having issues is that you need to update your details in order for it to work with iTunes and other Apple services. Your account should usually load automatically, but if it doesn’t, follow the steps below to do it manually.

Review Account Details on the Website.

  • Go to and sign in. You may or may not be sent a verification code to check that it is you trying to access your device.
  • Go to the Account section to review email and phone numbers
  • Go to Payment and Shipping to edit and update. Note: you will need to enter payment information even if you do not plan on purchasing anything.

How to review your Apple ID on your device

  • On your device, go to your settings, then click on your name

If on a Mac, open the Apple menu then go to System, Preferences, then Apple ID

Fix 3 – Use a Different App to Fix

Sometimes the only way to fix the iTunes issue is to check your settings with the rest of your Apple Apps. One of them may have an issue and be causing issues across the board. On all of your Apple devices, you will need to try opening and using these Apps.

  • iTunes Store
  • App Store
  • Apple Music
  • Apple TV

Fix 4 – Sign Out, then Sign back into Apple ID

This is another really easy fix and can work more often than not. Simply sign out of your Apple ID, then sign back into your Apple ID. Make sure you sign out of your Apple ID on every device. It’s probably a good idea to make a backup of the data on your device before doing this (you may need to use a computer) with iCloud.

Signing out is as easy as going to your settings, tapping on your name, then pressing Sign Out. Make sure you sign out of every device you will see listed here. Once completed, sign back in.

Fix 5 – Contact Apple Support

When all else fails, your best bet is to contact Apple customer support. If the above steps don’t work for you, it’s best not to fiddle about with any more of the settings without the help of an Apple professional. Thankfully, setting up a meeting with an Apple Genius is very easy to do through their website and you can be chatting one-on-one within minutes.

It’s worth noting that a disabled Apple ID can be due to a password being entered incorrectly too many times, so if you haven’t done that, be aware of potential others that have been trying to access your account.

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